Basic Operations

Important! The information provided in this section is for general Troubleshooting guidance only. The information is provided on "AS IS" basis, with no guarantee of completeness, accuracy or timeliness, and without warranty or representations of any kind, expressed or implied. In no event will CloudEndure and/or its subsidiaries and/or their employees or service providers be liable to you or anyone else for any decision made or action taken in reliance on the information provided above or for any direct, indirect, consequential, special or similar damages (including any kind of loss), even if advised of the possibility of such damages. CloudEndure is not responsible for the update, validation or support of troubleshooting information.

How do I sign into the CloudEndure User Console?

You can sign into the CloudEndure User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions. by navigating to console.cloudendure.com.

How do I sign in using SAML SSO - Single Sign-On

You can sign in with SAML by navigating to the CloudEndure User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions. and then clicking on the Use corporate credentials (SSO) link under the Sign In form.

SAML customers must sign in with their CloudEndure AccountThe entity that signed up with CloudEndure. Identifier. Customers must first configure SAML authentication prior to signing in.

You can find out how to configure SAML here.

How do I manage Users?

You can manage users through the CloudEndure User Console.

How do I create a Project?

You can create a ProjectA Project is the basic organizational unit for running a CloudEndure solution. by signing into the CloudEndure User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions. and clicking on the purple plus sign at the top-left corner of the Console.

When creating a ProjectA Project is the basic organizational unit for running a CloudEndure solution., you must define the ProjectA Project is the basic organizational unit for running a CloudEndure solution. name, choose the ProjectA Project is the basic organizational unit for running a CloudEndure solution. type (Disaster RecoveryThe CloudEndure solution that enables the recovery or continuation of vital technology infrastructure and systems in case of a crippling event. or MigrationThe CloudEndure solution that allows you to move data, applications, and other business elements from an onsite network or a cloud environment to another physical location or cloud environment.), select the TargetThe location where the Replication Server will be located and where Target machines will be created (as a result of Test, Cutover or Recovery). cloud for the ProjectA Project is the basic organizational unit for running a CloudEndure solution., and select a License PackageIncludes the licenses that are required for installing Agents on your Source machines. to associate with the ProjectA Project is the basic organizational unit for running a CloudEndure solution..

How do I add a machine to the CloudEndure User Console?

You can add a machineA physical or virtual computer. by installing the CloudEndure AgentThe Agent is a software program that is installed on machines in the Source location that need to be migrated or replicated to the Target location. on the machineA physical or virtual computer..

How do I install the CloudEndure Agent?

You can install the CloudEndure AgentThe Agent is a software program that is installed on machines in the Source location that need to be migrated or replicated to the Target location. by navigating to the Help menu on the top right of the CloudEndure User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions. and selecting How to Add Machines.



Download the Agent InstallerInstalls the CloudEndure Agent. from the How to Add Machines dialog, and then run the installation command. The Agent InstallerInstalls the CloudEndure Agent. and installation commands are different for Linux and for Windows. You can learn more about performing a standard installation here.

How do I remove a machine from the CloudEndure User Console?

You can remove a machineA physical or virtual computer. by uninstalling the CloudEndure AgentThe Agent is a software program that is installed on machines in the Source location that need to be migrated or replicated to the Target location. from the machineA physical or virtual computer.. This can be performed through the Console or done manually.

How do I uninstall the CloudEndure Agent?

Uninstalling a CloudEndure AgentThe Agent is a software program that is installed on machines in the Source location that need to be migrated or replicated to the Target location. from a Source machineThe computer, physical or virtual machine that needs to be protected by replication (Disaster Recovery) or migrated (Migration) The CloudEndure Agent is installed on the Source machine. stops the replication of that machineA physical or virtual computer.. When you uninstall the AgentThe Agent is a software program that is installed on machines in the Source location that need to be migrated or replicated to the Target location. via the CloudEndure User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions., you also remove the Source machineThe computer, physical or virtual machine that needs to be protected by replication (Disaster Recovery) or migrated (Migration) The CloudEndure Agent is installed on the Source machine. from the User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions..

1. On the User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions., open the Machines tab. Then, check the box next to the name of the Source machineThe computer, physical or virtual machine that needs to be protected by replication (Disaster Recovery) or migrated (Migration) The CloudEndure Agent is installed on the Source machine. from which you want to uninstall the AgentThe Agent is a software program that is installed on machines in the Source location that need to be migrated or replicated to the Target location..

Note: You can uninstall an Agent from multiple machines at once, by selecting all the required machines on the User Console.



2. Open the MACHINE ACTIONS menu, and select Remove X Machine from ThisConsole.





3. A confirmation message will appear. Click CONTINUE.



4. The AgentThe Agent is a software program that is installed on machines in the Source location that need to be migrated or replicated to the Target location. will be uninstalled, the machineA physical or virtual computer. will be removed from the User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions., and a confirmation message will appear on the upper right corner of the User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions..
   

How do I obtain AWS Credentials?

You can obtain the credentials through the AWS console. Detailed instructions on how to obtain the credentials can be found here:

• AWS Credentials

How do I define my Replication Settings for AWS?

The following documentation provides a detailed overview of the AWS Replication SettingsIn the Console UI, a set of settings affecting the data replication process, including Replication Servers subnet and IP, data throttling, use dedicated replicator, use multiple connections, etc.:

• Defining Replication Settings for AWS

How do I define the Target machine Blueprint?

The Target machineThe Machine created during Test, Cutover or Recovery. Blueprint is a set of instructions on how to launch a Target machineThe Machine created during Test, Cutover or Recovery. for the selected Source machineThe computer, physical or virtual machine that needs to be protected by replication (Disaster Recovery) or migrated (Migration) The CloudEndure Agent is installed on the Source machine.. The Blueprint settings will serve as the default settings for the creation of the Target machineThe Machine created during Test, Cutover or Recovery..

You can change the Blueprint after the Target machineThe Machine created during Test, Cutover or Recovery. has been launched. For the new Blueprint setting to take effect, you will need to launch a new Target machineThe Machine created during Test, Cutover or Recovery.. Learn more about Blueprint options here.

How do I reset my password?

If you forgot your password and you cannot sign into the User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions., you can change it from outside the User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions..

1. Open the CloudEndure User Console and click the Forgot password? Option.
   
   
2. On the Reset Password dialog box, enter your CloudEndure AccountThe entity that signed up with CloudEndure. email. Then, click Send.
   
   A Password reset request message will appear. The message informs you that your request has been received, and that further instructions will be sent to the email you provided.
   
3. Check your Inbox for an email titled: Resetting your password.
   

   Note: If you did not receive the email, check the Junk/Spam folder of your personal or corporate email. On the Resetting your password email, click the click here link.
   
   

   
   
4. The Reset Password dialog box will appear. Enter a new password and repeat it. Click Send.
   
   

   Note: The password must include at least 8 characters. These characters should contain at least:

   • One uppercase
   • One lowercase
   • One digit
   • One special character

5. A confirmation message will appear, informing you that your password has been reset successfully.
   
   You will now be able to sign into CloudEndure User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions. using the new password.

How do I change my password?

If you want to change your password and you know the current password and are able to log in, you can do it from within the User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions..

1. Open CloudEndure User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions., and click the User icon on the upper right corner.
   
2. From the User menu, select the Change password option.
   
   
3. The Change Password dialog box will appear. Enter your current password and a new password. Click CHANGE PASSWORD.
   
   

   Note: The password must include at least 8 characters. These characters should contain at least:

   • One uppercase
   • One lowercase
   • One digit
   • One special character

4. Your password will be changed and you will receive a confirmation message at the upper right corner of the User ConsoleCloudEndure SaaS User Interface. A web-based UI for setting up, managing, and monitoring the Migration and Disaster Recovery solutions..
   

How can I view a report of user activity and events in my Projects?

The Event Log allows you to view a granular report of all the user activity events that have occurred in each of your ProjectsA Project is the basic organizational unit for running a CloudEndure solution.. The Event Log displays each individual event, the time when that event occurred, the username of the user who initiated the event, and a brief description of the event. You can use the Event Log to fully monitor your CloudEndure solution, practice enterprise readiness, and as an aid with testing and compliance.

You can access the Event Log by navigating to Event Log on the left-hand navigation menu from any ProjectA Project is the basic organizational unit for running a CloudEndure solution.. The Event Log works for all ProjectA Project is the basic organizational unit for running a CloudEndure solution. types.

You can learn more about the Event Log here.

How can I determine the general health of my Project?

The Dashboard page enables you to view and track the overall state of your solution at the ProjectA Project is the basic organizational unit for running a CloudEndure solution. level.

The squares at the top display the replication status of the SourceThe location of the Source machine; Currently either a specific Region or Other Infrastructure. machines that are included in the ProjectA Project is the basic organizational unit for running a CloudEndure solution..

The machineA physical or virtual computer. information in the middle displays the number of SourceThe location of the Source machine; Currently either a specific Region or Other Infrastructure. machines included in the ProjectA Project is the basic organizational unit for running a CloudEndure solution., the overall number of replicated disks, and the size of the replicated disks:

The license information at the bottom displays the number of allocated ProjectA Project is the basic organizational unit for running a CloudEndure solution. licenses, the number of used licenses, and the expiration date of the License PackageIncludes the licenses that are required for installing Agents on your Source machines..

How do I set up email notifications?

You can set Email Notifications in order to receive notifications regarding important events affecting each of your ProjectsA Project is the basic organizational unit for running a CloudEndure solution., such as problems with continuous data replication, machines falling out of acceptable lagA delay between the changes that occur on the Source and the replication of that changes to the Target. Lag appears when replication does not occur for a certain period of time., and test thresholds.

Note: Email Notifications are set on a per-Project basis. You will have to enable Email Notifications for each individual Project.

Note: CloudEndure will send you a maximum of one email per hour, with an aggregation of all the notifications received during that time period.

Note: Emails are sent to the email associated with your CloudEndure Account.

To enable Email Notifications, navigate to Setup & Info > OTHER SETTINGS and check the box to the left of Get email notifications for this Project. Click SAVE CHANGE.