Troubleshooting Credential Issues

Important! The information provided in this section is for general Troubleshooting guidance only. The information is provided on "AS IS" basis, with no guarantee of completeness, accuracy or timeliness, and without warranty or representations of any kind, expressed or implied. In no event will CloudEndure and/or its subsidiaries and/or their employees or service providers be liable to you or anyone else for any decision made or action taken in reliance on the information provided above or for any direct, indirect, consequential, special or similar damages (including any kind of loss), even if advised of the possibility of such damages. CloudEndure is not responsible for the update, validation or support of troubleshooting information.

AWS

If the AWS credentials you entered do not exist or invalid in any way, or if the IAM policy you created and attached to the user does not contain the required permissions, you will get the following error message:

In this case, you can should attempt the following troubleshooting steps:

• Verify that the IAM policy you created is identical to the CloudEndure pre-defined policy. Limiting the permissions of this policy may prevent the management and monitoring of AWS resources, which are required for the CloudEndure solution (as illustrated in the Creating a Policy for CloudEndure section.
• Verify that you provided the IAM user with a Programmatic access type (as illustrated in the Creating a New IAM User and Generating AWS Credentials section.)
• Verify that you attached to the IAM user the correct policy (as illustrated in the Creating a New IAM User and Generating AWS Credentials section.)
• Retry the steps in the Generating the Required AWS Credentials section with the most up-to-date credentials within the AWS console.